Privacy Policy
Last updated: April 13, 2023
Introduction
Ethereal Gems ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or make a purchase.
Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
Information We Collect
We collect information that you provide directly to us, information we collect automatically when you use our services, and information from third-party sources.
Information You Provide
- Contact information (name, email address, mailing address, phone number)
- Account information (username, password)
- Payment information (credit card details, billing address)
- Order information (products purchased, shipping details)
- Communications (emails, customer service inquiries)
- Survey responses and feedback
Information Collected Automatically
- Device information (IP address, browser type, operating system)
- Usage information (pages visited, time spent on site, clicks)
- Location information (based on IP address or GPS)
- Cookies and similar tracking technologies
- Log data (referral source, date and time of access)
Information from Third Parties
- Social media platforms (if you connect your account)
- Payment processors and financial institutions
- Analytics providers and advertising partners
- Shipping and fulfillment services
How We Use Information
We use the information we collect for various purposes, including:
- Processing and fulfilling orders
- Managing your account and providing customer support
- Sending transactional emails and order updates
- Sending marketing communications (with your consent)
- Personalizing your experience on our website
- Improving our products, services, and website
- Analyzing usage patterns and trends
- Protecting against fraud and unauthorized transactions
- Complying with legal obligations
Information Sharing
We may share your information with the following categories of third parties:
- Service providers (payment processors, shipping companies, marketing platforms)
- Business partners (when necessary to provide services)
- Legal authorities (when required by law or to protect our rights)
- Affiliated companies (as part of our business operations)
- Successor entities (in the event of a merger, acquisition, or sale)
We do not sell your personal information to third parties for their marketing purposes.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access and review your personal information
- Correct inaccuracies in your personal information
- Delete your personal information
- Restrict or object to processing of your information
- Data portability (receive your data in a structured format)
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with a supervisory authority
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after such modifications will constitute your acknowledgment of the modified Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Ethereal Gems
123 Jewelry Lane, New York, NY 10001
Email: privacy@etherealgems.com
Phone: +1 (212) 555-1234